Nice little story on how Neal used the internet to save himself ~$250.

What kind of stood out to me though – Neal used Repair Pal to find out how much a new starter would cost – he really used to the site for research purposes, not for the actual transaction. So they helped him save money – but kept none of them.

The question to ask is – if something happens next time, will he use Repair Pal immediately? Have they converted him into a potential paying customer? Will he recommend the services of the website to others?