In which I increase my own-street cred (oh, and Twitter support is fast).

1 Apr

I was recently talking to the Yipit team on why I have no desire to take funding – and part of it was that it took away my ability to try out new stuff.

So to help out a friend, I’ve been playing around with the and its various API methods. When filing an IP whitelist request, what I thought would take days was pleasantly approved in 24 hours.

So while playing around with it, and their OAuth method, I came across a confusing bug – and after an hour of trying to figure out what the hell it was, I went to the forums. And it turned out to be a real nasty bug. A bug they deemed critical. And with that single click (the bug wasn’t just High Priority – it was Critical) I moved from the pantheon of the masses to the select few to make run around and try to figure out what went wrong.

But that really wasn’t the point. Twitter API support was fast. Blazing fast. Withing moments Doug and Matt were on it, and within 5 minutes of filing the bug it was claimed. may be maddeningly slow at times, but I can see why so many apps around Twitter as springing up – those guys kick ass in making sure everything is being taken care of.

5 Responses to In which I increase my own-street cred (oh, and Twitter support is fast).


Hany Rashwan

April 3rd, 2009 at 7:30 pm

Their customer support’s awful, however. And where have you been Ahmed! Missed your posts.

What are your thoughts on the rumor of Google buying Twitter? Or Microsoft/Yahoo/AOL/Insert-Big-Company-Here? I am curious.



April 5th, 2009 at 10:59 am

I think every company with 1 million+ ‘customers’ tends to have awful customer support.

As for etc etc buying Twitter – I think it would be a strong move. It has a lot of interesting content/social uses – and lets not forget it was top 5 for the word ‘super bowl’ in the Google SERPs – people trust Twitter for their results.


Motti Farooq

June 14th, 2009 at 2:46 pm

i think that u like to lead double lives and really are married to a woman in pk with 5 kids!!! Thats just me though! Funny how when u google someone u u find out so many interesting things that they never have shared with u (the love of their life) Ur a coward and will always be and that my friend is sad. Hope u have learned ur lesson



June 14th, 2009 at 3:11 pm

I’m leaving this comment up to show how insane some people are.

I haven’t been to Pakistan since I was 18. Which means I must have started having kids when I was … 13-14 :)



June 14th, 2009 at 9:14 pm

what was the lesson ?