So a while ago, I bought a Vudu. It is like an Apple TV – connect it to the internet, hook it up to your TV, and buy/rent movies through the system.
Yesterday, while attempting to watch I’ll Sleep When I’m Dead, the thing died. Or it didn’t die per se – it would play the movie for about 30 seconds, before dying and rebooting. A tad bit annoying.
So I posted on the forum, and helpful people swooped in. I called the customer support number, and even though it was 9:30 am PST, the automated system said that customer service opened up at 9:00 am.
Uhoh … this could be bad.
I called back half an hour later, and had customer support on the phone in about 30 seconds. The conversation went like so:
Ahmed: My Vudu isn’t working, *story goes here*
Operator: Sir can I have your name
Ahmed: Ahmed Farooq
Operator: Okay, found it. There must be a glitch with your hardware. You will be sent a new Vudu, and a fedex shipping slip to send back your current Vudu
Ahmed: That was easy
Operator: Have a good day.
The entire conversation lasted maybe 90 seconds. From dial to hang up was < 3 minutes. Color me happy!
In terms of the actual product, some quick thoughts:
Overall I’m very happy. Extremely convenient, fast, and easy to use. Right now it’s like a 90% – if they could get release dates fixed and the prices for older movies more balanced, it would be high up in the upper 90s.
2 Responses to My Vudu Review
Chad
May 4th, 2009 at 3:53 pm
Sounds like a good piece of equipment. Might have to check it out myself. Been looking for something with higher quality than Netflix streaming.
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July 13th, 2010 at 9:17 am
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